For many products, the “customer” is not an individual, but rather a family or household. Multi-user platforms are a way for brands to better meet the needs of multiple users within such accounts. Here are 5 ways to improve the multi-user experience.
Amanda DeMarco Caplan has worked with clients to develop a variety of successful marketing, product and communications strategies across industries for over 10 years. She has led several large-scale international and domestic engagements for clients across a wide variety of methodologies and strategic objectives, predominantly in the healthcare and technology industries. She has a passion for taking a strategic lens to every engagement from thinking through design through implications.
While she is a skilled consultant and experienced at solving business problems across methodologies, she specializes in advanced quantitative approaches. She has deep experience with sophisticated quantiative approaches such as market segmentation, pricing/product demand assessment through conjoint analysis, key driver analysis, and brand equity analysis and tracking.
Prior to joining HawkPartners, Amanda was a Senior Consultant at Marketing and Planning Systems, MaPS (now Kantar Analytics).
Amanda received her BA in Political Science with a minor in Business from the University of Southern California. She also completed the General Course program at the London School of Economics and Political Science.