Do the marketing promotions around March Madness meet expectations of viewers?
Customer Experience Perspectives
Were myriad promotions #1 seeds or did they miss the field of 64?
This is the era of experience marketing. Customers not only want distinctive and reliable products; they want the end-to-end experiences to match. The experience of a customer – from awareness to first purchase to re-purchase – provides brands with an opportunity to differentiate themselves amidst the noise of the marketplace. When you think about your customer experience, you need to consider all touchpoints of your customers’ journey and how those moments drive or diminish loyalty. For more, explore what we offer in our customer experience services.